Privacy Policy

1. Introduction

Taylor Surveyors (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy (together with our website terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Taylor Surveyors of Suite 2, 142 Hermon Hill, London E18 1QH.

2. Information We May Collect From You

We may collect and process the following data about you:

  • Information you give us: You may give us information about you by filling in forms on our site (taylorsurveyors.co.uk) or by corresponding with us by phone, email, or otherwise. This includes information you provide when you enquire about our services, request a quotation, or sign up for our newsletter. The information you give us may include your name, address, email address, phone number, financial and credit card information, and property details.

  • Information we collect about you: With regard to each of your visits to our site we may automatically collect the following information:

    • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

    • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

3. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy [link to your Cookie Policy page].

4. How We Use Your Information

We use information held about you in the following ways:

  • Information you give to us: We will use this information:

    • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

    • To provide you with information about other services we offer that are similar to those that you have already purchased or enquired about.

    • To notify you about changes to our service.

    • To ensure that content from our site is presented in the most effective manner for you and for your computer.

  • Information we collect about you: We will use this information:

    • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

    • To improve our site to ensure that content is presented in the most effective manner for you and for your computer.

    • As part of our efforts to keep our site safe and secure.

5. Legal Basis for Processing

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for. Most commonly, we process your data where:

  • It is necessary for the performance of a contract with you (e.g., to provide you with a survey).

  • It is in our legitimate interests (e.g., for marketing and business development, provided those interests are not overridden by your rights).

  • You have given us your consent (e.g., by subscribing to our marketing emails).

6. Disclosure of Your Information

We may share your personal information with selected third parties including:

  • Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you (e.g., specialist surveyors or contractors).

  • Professional advisors such as lawyers and accountants.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. Where We Store Your Personal Data

All information you provide to us is stored on our secure servers in the UK. We have implemented appropriate technical and organisational measures to protect your data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure.

8. Your Rights

Under data protection laws, you have the right to:

  • Access the personal data we hold about you.

  • Rectify any inaccurate or incomplete data we hold about you.

  • Request erasure of your personal data (the “right to be forgotten”).

  • Restrict or object to our processing of your personal data.

  • Data portability – to receive your data in a structured, commonly used format.

  • Withdraw consent at any time, where we rely on consent to process your data.

You can exercise these rights at any time by contacting us at enquiries@taylorsurveyors.co.uk or at our postal address.

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our standard retention period for client files is typically 15 years, in line with professional guidance and Limitation Act 1980 timeframes.

10. Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes.

11. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Email: enquiries@taylorsurveyors.co.uk
Telephone: 020 8508 7008
Post: Taylor Surveyors, Suite 2, 142 Hermon Hill, London E18 1QH